SYRACUSE, NY (WSYR-TV) – Upstate Medical University’s Public Health Hotline has expanded its hours as RSV and flu cases are on the rise in the community. The hotline will answer calls from 8am to 11pm, seven days a week, starting Monday, November 28.
The Public Health hotline number is 315-464-3979.
“People have a lot of questions, most recently about RSV and the flu, from managing symptoms to when my child should see the doctor.” said Joey Angelina, RN, MS, who co-directs the hotline with Michele Caliva, MA, BSN, RN, CSPI. “Our team of Upstate nurses will be available to answer questions and make you feel better.”
If you seek professional help, Michele Caliva says the hotline will have a special focus, especially when it comes to children with RSV.
“The nurses will let you know if you need to see your primary care physician, or if you take your child to Golisano After Hours Care or the Pediatric Emergency Room,” Caliva said.
Angelina and Caliva say the tip line is not 911 and if you need medical help you should always call 911.
Golisano After Hours expanded its hours starting Monday, November 14, to treat the growing number of children with respiratory problems and other illnesses.