PARKERSBURG, W.Va., September 23, 2022 /PRNewswire/ — Physicians Business Office, Inc. (“PBO”) a Parkersburg, West VirginiaThe company, which provides medical practice management and administrative services to healthcare providers, has learned of a data security incident that may have affected the protected health information of certain individuals. PBO has notified potentially affected individuals of the incident and provided resources to assist them.
IN April 2022, PBO became aware of unusual activity in its network environment. PBO immediately took steps to secure its network and hired an independent forensics and incident response firm to assist. PBO determined that certain information stored on its network was accessed and potentially obtained without authorization during the incident, including certain protected health information maintained by PBO in the course of its services. The PBO then worked diligently to review the potentially affected data to identify the individuals who may have been affected and the healthcare providers on whose behalf the information was held. The PBO ended those efforts in June 30, 2022 and notified the relevant health care providers about the incident on July 26, 2022. After coordinating with providers regarding the notification, PBO worked to collect current mailing addresses for all potentially affected individuals. The PBO completed that process on September 16, 2022 and arranged to issue notice letters as soon as possible thereafter. asset September 23, 2022notification was provided to all potentially affected individuals along with resources to assist them, including supplemental credit monitoring and identity protection services.
The following protected health information may have been involved in the incident: name, home address, date of birth, social security number, driver’s license number, medical treatment and diagnostic information, disability code, prescription information and health insurance account information. PBO has no evidence that any of this information has been misused.
PBO takes the security of its information very seriously and has taken steps to help prevent a similar event from occurring in the future.
The PBO has established a toll-free call center to answer questions about the incident and address related concerns. Call center representatives can be reached at 1-833-423-2939.
The privacy and protection of personal information is a top priority for PBO, and PBO regrets any inconvenience or concern this incident may cause.
SOURCE Physician’s Business Office, Inc.
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