The health plan recently earned top national marks from the Centers for Medicare and Medicaid Services, an honor that should help policyholders as well.
The Health Plan’s PPO and HMO Medicare Advantage plans received a 4.5-star rating nationally from CMS for plan year 2022. Both plans ranked highly in member satisfaction and experience.
Each year CMS rates plans based on a 5-star rating system that looks at member satisfaction and outcomes. THP’s HMO and PPO Medicare plans are currently among the top rated plans by CMS for 2022.
According to Health Plan, this rating allows the company to keep premiums low, offer additional benefits and enhance current programs.
“Our Clinical, Pharmacy and Population Health teams are dedicated to helping our members get the quality care they need,” said Chief Medical Officer Ed Kairis. “It is gratifying that our star rating reflects positively on their commitment to improving health outcomes.”
In 2022, THP improved its PPO rating from 4 stars to 4.5 by continuing to provide excellent customer service to its members, resulting in high member satisfaction scores.
“These ratings show that our members are receiving high-quality care and are extremely satisfied with their health care experience,” said President and CEO Jeff Knight.
“The entire THP team is committed to improving the member experience. These results are a reflection of our commitment and hard work.”
Health Plan currently offers outstanding Medicare Advantage plans in all 55 counties in West Virginia and 50 counties in eastern Ohio, with plans to expand their service area in the near future.
