The unique program helps older adults in Vermont and Upstate New York better understand benefits, support care navigation and aims to achieve improved health outcomes
Vermont Business Journal MVP Health Care and the University of Vermont Health Network announced a first-of-its-kind Care Guide benefit that helps members better understand their conditions and navigate their unique health needs. This benefit is included as part of University of Vermont Health Advantagea Medicare Advantage plan offered by a partnership between MVP and UVMHN and is the result of both organizations working to improve the health of the communities they serve.
Care guides, first introduced earlier this year, are assigned to each UVM Health Advantage member and function as a “personal concierge,” working with both the physician and the health plan to improve the health care experience , to manage ongoing health conditions, to ensure that each enrollee is getting the most of their health care benefits, and to help with overall health and wellness support.
“Often, people leave the hospital with a recovery plan from their doctor, but they don’t always have the tools to follow that plan closely—this can include everything from healthy meals to safe bathing—resulting in at a higher risk of rehospitalization. ”, said UVM Health Advantage Care Guide, Didi Dalaba. “As a care guide, it’s my job to reach out to our members to help them understand what resources the health plan has to support them as they manage their recovery and health care journey.”
“With input from UVM Health Network physicians, UVM Health Advantage offers benefits — like Personal Care Guides — that focus on the unique needs of residents in our region,” said John R. Brumsted, MD, President and CEO of University Health Vermont. The network. “Chronic disease treatment and management and preventive care can be complex, especially as we age. Care guides help make the process simpler and more personal, with the aim of leading to better results.”
A personalized approach to success
A UVM Health Advantage member’s journey begins with a personalized welcome call from their Care Guide to mitigate any interruptions in care, address any questions or concerns they may have, making sure they understand how the plan can be best used to support their healthcare journey. Additionally, Care Guides proactively target individuals who have complex health needs and may benefit from additional support.
“When we launched UVM Health Advantage, we surveyed more than 1,100 health care consumers in Vermont and Upstate New York and heard clearly that they want a simplified, more personal approach to Medicare. To meet this need, we implemented Care Guides to ensure members have someone to help them better understand and navigate the health care system,” said MVP Health Care President and CEO, Chris Del Vecchio. “As partners, we are committed to continually listening to healthcare consumers and working together to design innovative solutions to meet their needs.”
“I recently worked with a member who just got out of the hospital. He had previously lost his wife, had not been eating well and was losing weight, which did not bode well for his post-hospital recovery,” Dalaba continued. “After learning about his situation at home, I was able to send meals and a heart failure care kit, which allowed his team of doctors at UVM Health Network to better track his recovery, making sure that he had access to healthy food. This type of coordination truly makes a difference in the lives of our members and I am very proud to be a UVM Health Advantage Care Guide.”
More information about UVM Health Advantage can be found here: www.uvmhealthadvantage.com
About MVP Healthcare
MVP Health Care is a nationally recognized not-for-profit health insurer serving clients in New York and Vermont. Committed to the total well-being of our customers and the communities we serve, MVP makes health insurance more convenient, supportive and personal. For more information, visit www.mvphealthcare.comor in Facebook, I tweet, InstagramAND LinkedIn.
About the University of Vermont Health Network
The University of Vermont Health Network is an academic health system comprised of six affiliated hospitals, a multispecialty medical group, and a home health agency. We serve the people of Vermont and upstate New York with a common mission: working together, we improve people’s lives. Our partners include:
15.8.2022. Burlington, Vt. – University of Vermont Health Network