SYRACUSE, NY (WSYR-TV) – People can’t catch a flight or a vacation… the travel nightmare continues.
Thousands of flights in the US were either canceled or delayed over the weekend, leaving many people stranded at airports and forced to come up with another plan.
For Amanda Maddison of Clay, a “mommy getaway” quickly turned into a “mommy nightmare.”
“I had a girls weekend in Nashville, flew in without a problem, had a really great weekend,” says Maddison.
But the mother-of-three says the plane ride home was a total disaster.
Maddison was originally scheduled to fly out of Nashville on Monday morning, landing in Syracuse later that afternoon, but an eight-hour delay in Nashville caused Amanda to miss her connecting flight. It was rerouted through Boston to JFK, and then to Syracuse, but another the delay in Boston left her stranded for 7 hours at JFK – where she found herself sleeping on the floor.
“So my options, once I got to JFK last night at 1:00 a.m., was to take an early flight this morning from JFK back to Boston to connect to Syracuse, wait until 11 tonight to try and get that original Syracuse. flight from last night, or fly into Rochester instead. So this morning I chose to fly to Rochester and my husband and three kids got up early and drove to Rochester to pick me up from Rochester International Airport,” says Maddison.
Maddison added, “I openly asked for a refund on the trip and they said no, that I wouldn’t be eligible for a refund, but maybe up to a $200 refund, which seems like a drop in the bucket compared to the cost. of flight and restlessness.”
Maddison says this isn’t the first time she’s had a bad experience with JetBlue. However, last weekend was the icing on the cake, and she says she plans to never fly with the airline again.
However, JetBlue wasn’t the only airline to cancel flights this weekend and this week. Southwest, American, Delta and United are among the airlines with delays or cancellations.
“There have been many, many flight cancellations for a variety of reasons. There was actually a lot of weather last weekend. Weather creates backlogs throughout the system,” says Brian Murray, director of travel for AAA Western and Central New York.
AAA is reminding travelers to download their airline’s app on their smartphone, which will notify you if your flight is canceled or delayed.
“Many times the airline will automatically re-book you to another flight if your flight is cancelled. If they don’t do it automatically, they’ll help you, or you can go into the app yourself and book again,” says Murray.
Travelers are also encouraged to obtain travel insurance to cover unexpected travel delays or interruptions.
NewsChannel 9 reached out to JetBlue Airline and is still waiting to hear back.