Managed IT services are critical for businesses with remote workers, whether it’s a pair of remote workers or an entire team. There are more inherent risks that come with having remote employees, and managed IT can help mitigate those risks.
If you have remote employees and haven’t started using managed IT, here are some reasons to look into it.
1. You get high tech support
Tech support is rated low because it’s often not worth calling the support number on the back of a random device. Often times, those tech teams are overseas and it’s hard to get real support. However, managed IT tech support is something else.
With Managed IT Services comes professional support for anything you need regarding our network or equipment. You’ll get everything handled quickly and professionally, including printer hookups and desktop troubleshooting.
If your remote workers are having trouble using the company network, you can call your IT team and ask for help. Many times, network issues can be resolved without having to send a technician out in person. This will keep your remote workers engaged and productive.
2. Managed IT can save your business after a cyber attack.
As cybercrime increases, remote teams become the weakest link in the cyber security chain. You could have better systems and tools in place, but if a remote worker makes one mistake — like downloading a key log — you could be in trouble.
Cyber security is a shared responsibility, and remote workers share a large part of that responsibility. However, you don’t have full control over your remote workers. Many remote workers are adopting a nomadic lifestyle, which means using public and unsecured Wi-Fi more often.
Although there are ways to make public Wi-Fi more secure, someone is bound to make a mistake at some point, and you need to be prepared to handle the consequences.
While there are no guarantees, there are many ways managed IT services can save your business if you fall victim to a cyber attack. This brings the next benefit…
3. Get professional backup and recovery services
Because remote workers can pose a significant risk to your organization, it’s important to be prepared to restore lost data after the inevitable attack. This list requires a backup and restore plan.
Having a data backup is essential to restore your data after a system failure or cyber attack. However, having a professional recovery service is equally important. Both backing up and restoring data are not easy things you can do on a whim. It takes planning and coordination to ensure that backups are comprehensive and stored in a way that makes restoration easy.
A managed IT service can create all the backups you need and restore your data after a disaster better than you can on your own. There are different ways to back up data, and not all are equal.
For example, Kansas City’s IT provides backup and recovery services to clients, tailored to the needs of each organization. There are different backup tools, and which one is right depends on how quickly the company needs to get back up and running.
4. You get cyber security training for your team
Some managed IT services train your team to identify and avoid common cyber security attacks. Given the prevalence of cybercrime, providing remote workers with cybersecurity training is essential in today’s world.
Remote workers are often vulnerable to Man in the Middle attacks, connecting to rogue Wi-Fi networks and email threats. The first two threats are easy to avoid with cybersecurity software, including using a VPN to encrypt traffic. However, email threats can be a little harder to get rid of.
Although some email-centric attacks such as phishing attempts, DDoS attacks, and SQL injections are still a threat. Having a professional IT team educate your remote team on security protocols and precautions is the best way to avoid these devastating attacks.
5. You will have more efficient workflows
When a person’s workflow is interrupted by a technical problem, their productivity decreases. Even the smallest glitch can be a major disruption, especially if that person is on deadline.
Managing IT services means your technology failures are resolved faster, minimizing disruptions and maintaining productivity.
Consider managed IT to support your remote team
Overall, having managed IT services supports your remote workforce, which ultimately supports your business. If you haven’t checked out these services yet, now is the time.
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