Information technology is a thankless job. In 2022, lawyers have high expectations from technology that has further commoditized their profession and brought the practice of law into their living rooms. Better technology means more efficiency and higher expectations for partner productivity—a source of stress for many midlevels themselves. When that technology stops working or doesn’t meet expectations, you’ll hear about it.
Looking at the responses we received to questions about firm-provided technology and training, technical support, client-facing technology, and firms’ ability to support remote work, two firms illustrate the difference between positive and negative perceptions of law firm technology.