- Amazon is working to add mental health care to its list of primary care services through a partnership with teletherapy startup Ginger.
- The tech giant’s healthcare program for employers, Amazon Care, plans to include Ginger’s behavioral healthcare services as an optional add-on for customers, according to a live website In service. Services include on-demand visits with behavioral health coaches, licensed therapists and psychiatrists.
- New service it hasn’t started yet, according to Business Insider, which cited sources familiar with the matter. Amazon currently offers virtual and in-person primary care visits to customers in certain areas of the US, along with prescription delivery.
The behavioral health addition will allow Amazon Care to coordinate between its care teams and Ginger’s therapists and psychiatrists, Amazon said on its website. Amazon’s primary care providers already treat common mental health concerns, but care coordinators will refer patients to behavioral health specialists in the network through Ginger for more moderate and acute concerns.
Amazon has been trying to build on Amazon Care, which it launched a few years ago as a pilot program for Seattle-area employees but has since expanded to much of the country.
The expansion of its in-person benefit, where Amazon Care sends nurse practitioners to a patient’s home or office if their needs can’t be resolved by video, has remained, however, in a tight job market.
Amazon announced plans in July for it acquire the One Medical primary care network for nearly 4 billion dollars. If the deal closes, Amazon will add nearly 190 clinics, a subscription telehealth service, an electronic health record and contracts with thousands of employer customers to its health care business.
Ginger is a great partner for Amazon as the company looks to double down on the mental health component of its care delivery arm. The 12-year-old company merged with mindfulness and meditation app Headspace last fall to create a mental health company valued at about $3 billion and with a combined reach of 100 million consumers. by combined unit.
Financial terms of the partnership were not disclosed.